Returns & Warranty

Click here to download our returns form

RETURNS POLICY

100% Money Back Guarantee - If you are unhappy at all with your purchase simply send it back to us and we will refund the cost of the item!

  • You can return your item/s for a full refund or exchange within 14 days of receiving your original order.
  • We'll refund the price you purchased your item at. This includes sale items.  
  • The items are your responsibility until we receive them, ensure they are packaged sufficiently enough to not get damaged on the way.
  • We are not responsible for any items that are returned to us by mistake.
  • Where possible, returned items should include tags and the original packaging.
  • The cost of return shipping is at the customers expense. Any returned items that are not received by Citra & Co will not be issued a refund. We recommend you obtain proof of postage/tracking.        

Return Address

PO Box 1827
Carindale 4152
Brisbane, QLD
Australia    

WARRANTY

  • Citra & Co offers a one year warranty on all items. 
  • The warranty covers any defects or malfunctions in the item.
  • The warranty does not cover any damages or malfunctions caused by abuse, misuse or by any fault of the user.
  • The warranty does not cover improper use of the item. 
  • The warranty terms are at the full discretion of Citra & Co.
  • Citra & Co reserves the right to determine whether an item qualifies for warranty.